Frequently asked questions

1. How can I contact The Hollies?

You can contact the Hollies via telephone, e-mail or in writing:
- Telephone: 01829 760761 (Monday to Friday 9-5 - answerfone outside office hours)
- E-mail: sales@holliesonline.com
- Address: Online Team, The Hollies Farm Shop, Forest Road, Little Budworth, Tarporley, Cheshire, CW6 9ES.

2. How can I visit the shops?

The Hollies - Tarporley

The Hollies is situated on the A49 between the Sandiway crossroads with the A556 and the Sandybrow crossroads with the A54, just four miles outside the village of Tarporley.
Travelling southwards look out for the entrance to "Nunsmere Hall" on your left - we're three quarters of a mile further on.

Travelling northwards look out for the 'Cabbage Hall' gastro pub on your right - we're a quarter of a mile further on. You'll see the farmhouse before our entrance on the right.

The Hollies - Lower Stretton

The Hollies is situated south of Stockton Heath on the A559 between junction 10 of the M56 and the village of Lower Stretton.

Travelling southwards, take the exit off the A49/M56 roundabout signed A559 to Northwich. We're half a mile further on, on the left hand side. You'll see the new barn with our farm shop set back from the road surrounded by fields.

Travelling northwards look out for 'Walnut Tree Farm' on your right - our entrance is a quarter of a mile further on. You'll see the new barn with our farm shop set back from the road surrounded by fields.

3. Is there a minimum order value?

There is a minimum order value of £10 excluding delivery.

4. If I have seen a product in-store, can I order it online?

Contact us at sales@holliesonline.com or telephone 01829 760761 and we will endeavour to help you. The Sales team is available Monday to Friday 9 to 5.

5. What happens if a product is unavailable?

If a product you request is unavailable, we will contact you to discuss whether potential substitutions are acceptable. If they are not you may opt to proceed with the order without the unavailable goods, to select your own alternatives or to cancel the order entirely. Should you choose alternative goods of a greater or lesser value, we may refund or charge you the difference as appropriate.

6. What is the Hollies refund policy?

The refund policy will vary depending on the stage of the order. Please contact us on 01829 760761 or e-mail us at sales@holliesonline.com.

7. Which payment cards are accepted?

Maestro, Visa, MasterCard, Electron, Delta, and Solo are all accepted.

8. Can I cancel my order?

You may cancel your order without charge at any point before we e-mail you acceptance of your order, as no contract exists at this stage. Should you wish to cancel your order after it has been accepted and/or dispatched for delivery then we reserve the right to charge, or deduct from your refund, any reasonable handling or re-stocking cost incurred by us.

For any non-food products you may also cancel your order within 7 days of receipt, providing the goods remain in their original condition. This does not apply to food items due to their perishable nature. These may only be returned in the case of damage or fault with the goods.

9. What is the step by step process for ordering online?

It couldn't be simpler....
1) Choose products
2) Select quantity
3) Add to cart
4) Go to checkout when finished
5) Log-in if you are a registered user or register if you are a new user
6) Add delivery address. At this stage add in any special delivery instructions in the comments box. If the recipient of the order will not be present at delivery and the delivery cannot be left by the courier in a safe place, please ensure this is stated in the comments box.
7) If the item(s) being ordered is for a gift, a message may be added
8) Enter your payment details

10. What is the Hollies delivery policy?

Delivery will be made within 3-5 business days of ordering (UK only). International deliveries may be subject to delays beyond our control.

Name, address, telephone number and specific delivery instructions (if applicable) must be supplied at the time of ordering.

If the delivery cannot be left by the courier in a safe place, please state this in the comments box when proceeding through the delivery section. If no comment is made, the courier may leave the delivery in a safe place, and you will be confirming that this acceptable. The delivery is left at the customer's risk. The courier will leave a card to confirm where the delivery has been left. If it is stated that the delivery cannot be left in a safe place then the courier will return the delivery to the depot and await further instruction from you.

Delivery costs quoted are based on UK addresses. Should you require details for international delivery please contact us.

11. What is the cost of delivery?

For 2/3 working day delivery within the UK Mainland (Zone A)
£12.00 up to 15kg plus 20p/kg thereafter

Highlands
2-3 working days - Minimum £25.00 per consignment + 60p per kilo

Islands of Scotland
2-5 working days - Minimum £35.00 per consignment + 75p per kilo

Channel Islands
2-5 working days - Minimum £30.00 per consignment + 79p per kilo

Belfast
2-3 working days - Minimum £20.00 per consignment up 15kgs plus 30p/kg thereafter (up to 50kgs)

Rest N Ireland
2-3 working days - Minimum £23.00 per consignment up to 15kgs plus 30p/kg thereafter (up to 50kgs)

Dublin
2-3 working days - Minimum £27.00 per consignment up to 15kgs plus 30p/kg thereafter (up to 50kgs)

Rest S Ireland
2-3 working days - Minimum £35.00 per consignment up to 15kgs plus 35p/kg thereafter (up to 50kgs)

Isle of Wight
Carries a surcharge of £5.00

The post codes that are surcharged for the Highlands and Islands of Scotland are as follows:
AB
HS
IV
KW
PA (except PA1-19 which are included in zone A)
PH (except PH1-15 which are included in zone A)
ZE.

12. What if I want to send my goods abroad?

Contact us at sales@holliesonline.com or telephone 01829 760761 and we will endeavour to help you.

13. What if no one is available to accept delivery?

You may leave special delivery instructions when completing the delivery section of the website. Alternatively the courier will re-deliver to the same address free of charge.

14. Can I collect my goods in-store rather than have them delivered?

Yes, you may collect your goods in-store, at Little Budworth. Please select the 'collection' option when proceeding through the delivery section. You will be required to state the date of collection which must be a minimum of 2 working days after placing the order. (Orders cannot be collected more than 14 working days after placing the order)